Privacy Policy for Done Mortgage

At Done Mortgage, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and details submitted through forms or inquiries.
• Financial Information: Information required for mortgage applications such as income, credit history, and property details.
• Website Usage Data: IP address, browser type, device information, and pages visited (via cookies and tracking tools).

How We Use Your Information

We use your information to:

• Process mortgage inquiries and applications.
• Communicate with you regarding your request or services.
• Send service-related updates via email, phone, and SMS, where consent has been provided.
• Improve website performance and user experience.
• Comply with legal and regulatory requirements.

You can opt out of marketing communications at any time.

How We Protect Your Information

We take reasonable steps to secure your data:

• Use of secure servers and encryption.
• Restricted access to authorized personnel only.
• Regular system updates and monitoring.

Sharing Your Information

We do not sell, rent, or share your personal information (including phone numbers) with third parties for marketing or promotional purposes.

We may share your information only with:

• Lenders and financial institutions to process your mortgage.
• Service providers (e.g., CRM systems, communication platforms, IT support) strictly for operational purposes.
• Legal authorities when required by law.

Your Rights

You have the right to:

• Access your personal data.
• Request corrections.
• Request deletion (subject to legal obligations).
• Opt out of communications at any time.

Cookies and Tracking Technologies

We use cookies and tracking tools to:

• Understand user behavior.
• Improve website performance.
• Support marketing and retargeting campaigns.

You can disable cookies through your browser settings.

Data Retention

We retain personal information only as long as necessary for business and legal purposes.

Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

Policy Updates

We may update this policy from time to time. Updates will be posted with a revised effective date.

Contact Us

Done Mortgage
admin@donemortgage.ca
+1 (647) 864-2283

SMS Terms & Conditions

Done Mortgage provides SMS communication to keep you informed and updated.

Types of Messages You Can Expect

By opting in, you may receive SMS messages including:

• Appointment confirmations and reminders.
• Mortgage application updates.
• Follow-ups on your inquiry.
• Important service-related notifications.

Message frequency may vary.

Opt-Out Instructions

You can opt out at any time.

Reply STOP to unsubscribe. You will receive a confirmation message and no further SMS will be sent.

To rejoin, you can opt in again through our website or forms.

Help & Support

Reply HELP for assistance or contact:

admin@donemortgage.ca
+1 (647) 864-2283

Message & Data Rates

Message and data rates may apply. Message frequency may vary. Please contact your wireless provider for details.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Privacy Reference

Your data is handled according to our Privacy Policy above.